Role objectives

The “Accreditations” volunteer welcomes accredited persons upon their arrival in Crans-Montana. They distribute the necessary material and enter the data into the accreditation system.

Required skills

Comfortable with IT tools, good interpersonal skills and a strong sense of hospitality. Fluency in French and English is required, additional languages are an asset.

Role objectives

The “VIP and guest reception” volunteer is responsible for welcoming and assisting distinguished guests during the event. Their role is to ensure a smooth and pleasant experience by guiding VIPs and guests to their reserved areas and responding to their specific needs. They work closely with the security and organisation teams to guarantee high-quality service.

Required skills

Excellent presentation, strong customer service skills and the ability to manage stress are essential. Discretion and professionalism are key when interacting with VIPs and guests. Proficiency in several languages, French, German and English, is an asset.

Role objectives

The “Accommodation Liaison Officer” volunteer acts as the link between the organiser, the hotels and accredited persons. They ensure the smooth running of services within the hotels, assist accredited guests and relay daily information, requests or incidents to the organiser.

Required skills

Strong interpersonal skills and enjoyment of working in a team. Discreet by nature, you are able to communicate effectively, solve problems and act as a link between different stakeholders. Proficiency in French and English is important, and additional languages are an asset.

Role objectives

Various activities will be offered in the resort and near the race areas to enrich the visitor experience and create a festive atmosphere throughout the FIS Alpine World Ski Championships Crans-Montana 2027. The “Entertainment” volunteer interacts with the public, provides information and assists visitors with the different activities on offer, children’s activities, flag distribution, temporary tattoos, games, information points, etc. They actively contribute to the friendly atmosphere and the energy of the entertainment programme.

Required skills

Strong interpersonal skills and enjoyment of interacting with the public. Dynamism, a welcoming attitude and a positive mindset. Ability to approach visitors spontaneously and guide them towards the activities on offer. Proficiency in several languages, French, German and English, is an asset.

Role objectives

The “Joker” volunteer provides support when unexpected situations arise or when last-minute assistance is needed.

Required skills

Available and flexible, the floater volunteer is always ready to help wherever needed.

Role objectives

The staff office supports, supervises and assists all volunteers involved in the event. A key element in ensuring the smooth running of the event, it looks after the well-being and comfort of the teams, welcoming them in dedicated areas, distributing accreditations, providing logistical support for accommodation and offering general assistance throughout their engagement.

Required skills

Strong interpersonal skills, responsiveness and team spirit are essential for this role focused on supporting others. Good organisational skills and genuine empathy help ensure a positive experience for all volunteers involved in the event.

Role objectives

Want to experience a major event while helping the planet? Join the Care & Clean Crew and become one of our R-heroes (Recycling Heroes). Your role is to help keep the Fan zones clean, assist with tidying up after activities and support the return of reusable tableware, helping ensure an event that is both festive and environmentally responsible.

Required skills

The “Care & Clean” volunteer is not afraid to roll up their sleeves. Good physical condition, organisational skills and a strong awareness of environmental issues are valuable assets to successfully fulfil the mission of an R-hero.

Role objectives

The “Ceremonies & Festival” volunteer contributes to the preparation and smooth running of the official ceremonies, opening and closing ceremonies, medal ceremonies and bib draws, as well as the festival activities. They assist the technical and artistic teams, guide the public and help create a festive atmosphere.

Required skills

Strong organisational skills and energy to manage various on-site tasks. Good interpersonal skills, team spirit and a positive attitude towards the public. Experience in events or entertainment is an asset.

Role objectives

The “Timing” volunteer is responsible for installing the equipment used to measure intermediate times. They record the intermediate times and also carry out manual timing.

Required skills

Precision and attention to detail to ensure accurate measurements. Ability to work under pressure. Good skier and capable of carrying heavy equipment. Previous experience in timing is an asset.

Role objectives

The gate judge observes the passage of competitors at one or several gates along the course to ensure that the rules are respected. They identify and report any fault that may lead to a disqualification and record it on the control card. They may provide information to a competitor who requests it and supply details to the Jury in the event of an incident or when a decision needs clarification.

Required skills

Strong vigilance and attention to detail are essential, as well as the ability to remain focused throughout the race. A good understanding of how a ski race operates and solid skiing skills are also necessary to carry out this role effectively. Proficiency in English is required.

Role objectives

The “Infrastructure” volunteer is responsible for preparing and organising the finish area. They ensure that the necessary equipment is in place and that the zones are clearly marked, secured and cleared of snow.

Required skills

Strong organisational skills and attention to detail to ensure a smooth and safe finish area. Ability to work in a team and interact positively with partners and spectators. Ability to carry out manual tasks.

Role objectives

The “Spectator information” volunteer is responsible for informing and guiding visitors during the event. They answer questions about the programme, locations and available services, while providing general assistance to improve the spectator experience. This role can be carried out on foot or on skis.

Required skills

Strong communication skills and a sense of customer service to respond effectively to requests. Good knowledge of the event, patience, the ability to solve problems quickly and a welcoming attitude. Proficiency in several languages, French, German and English, is an asset.

Role objectives

The slipper is responsible for maintaining and smoothing the surface of the slope to ensure optimal race conditions. On skis, they operate on the race slopes before and during training sessions and races.

Required skills

Very comfortable on skis, you are able to move confidently on an icy race slope. Experience in competitive skiing is an asset. You are ready to be mobilised in all weather conditions while remaining efficient and comfortable on skis.

Role objectives

Volunteers responsible for marking the race slopes, also known as “Picassos”, ensure that the course is clearly defined. They apply the necessary ground markings to guide the competitors and prevent any confusion during the race.

Required skills

Precision and organisational skills to ensure accurate and compliant markings. Ability to work in a team, follow clear instructions and carry heavy equipment. Excellent skier. Experience in competitive skiing is an asset.

Role objectives

The “Merchandising” volunteer helps ensure the smooth operation of the stands dedicated to Crans-Montana 2027 merchandise. They welcome and advise visitors, ensure the products are well presented and assist with stock monitoring as well as the smooth running of sales at the stand.

Required skills

Strong interpersonal skills and a welcoming attitude. You are also comfortable using simple sales and payment tools. Proficiency in several languages, French, German and English, is desirable.

Role objectives

The “Mixed Zone” volunteer manages access control, regulates the flow of accredited persons and provides logistical support within the mixed zone. They help ensure smooth operations for all accredited individuals working in this key area of the event.

Required skills

Strong sense of service and hospitality, attention to detail and the ability to manage stress. Proficiency in several languages, French, German and English, is highly desirable.

Role objectives

The “Slope access control” volunteer monitors access to the race slopes and ensures that only authorised persons can enter. They also guide spectators and ensure that safety instructions are respected in the areas close to the race slopes.

Required skills

Vigilance and thoroughness to manage access and ensure safety. Good communication skills to guide spectators and enforce the rules. Comfortable moving on skis. Experience in safety management is an asset.

Role objectives

The “Safety” volunteer contributes to the smooth running of the event by ensuring the safety of the public and other volunteers. They take on a preventive role, manage access control, including checking entry tickets, assist with crowd management and guide the public. Through their attentive and supportive presence, they help maintain an atmosphere that is safe, smooth and festive.

Required skills

Vigilance, composure and a strong sense of responsibility are at the heart of this role. Comfortable communicating, responsive in unexpected situations and with a strong team spirit, the “Safety” volunteer adopts a friendly and supportive attitude towards everyone on site. Proficiency in several languages, French, German and English, is an asset.

Role objectives

The “Media Services” volunteer is responsible for welcoming and assisting media representatives during the event. They handle arrival and orientation procedures and ensure that the needs of the media are met in order to guarantee a smooth and professional experience.

Required skills

Excellent presentation, strong sense of service and hospitality, attention to detail and the ability to work under pressure. Proficiency in several languages, French, German and English, is highly desirable.

Role objectives

The “Staff Catering” volunteer is responsible for providing refreshments for volunteers and teams. They welcome volunteers, distribute lunch packs and supply the different sectors, slopes, Barzettes, Cisalpin, etc. Distribution may be done on foot or on skis depending on operational needs.

Required skills

Strong interpersonal skills, responsiveness and team spirit are essential for this role focused on supporting others. Good organisational skills and genuine empathy help ensure a positive experience for all volunteers involved in the event.

Role objectives

The “Transport & Drivers” volunteer supports the movement of teams and equipment during the event. They assist with driving, light handling tasks and help with the set-up of the different operational areas. A versatile role that is essential to ensure everything is in place at the right time.

Required skills

Comfortable with driving and travelling, able to handle light manual tasks and support the set-up of different areas. A valid driving licence is required. Autonomy, reliability and a strong sense of service are essential, as well as the ability to work in a team and adapt to operational needs.

Role objectives

The “Well-being” volunteer provides visitors with a calm and safe space. They assist people who have experienced discrimination or harassment, as well as those with sensory sensitivities, pregnant or breastfeeding women and elderly visitors. They listen to and support those concerned and work closely with their supervisor within the organisation, as well as with the medical and safety teams.

Required skills

Empathy, discretion and emotional resilience are important qualities for this role. You act with calmness, team spirit and respect. Experience in the psychosocial field and proficiency in several languages, German, French and English, are assets.